If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their SMS service.If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on Twitter or Facebook. Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: Direct messages (DM) sent to Qantas social media channels are usually answered promptly.Please note that the refund may take up to 8 weeks to process. If you want to cancel your flight and ask for a refund, read the official Qantas information, then fill out the online form to apply for a refund.If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices.Helplines to contact Qantas branch in your country Qantas Travel Insurance (Australia / New Zealand) Hotel reservations (from Australia / overseas ) SMS service from Australia: simple enquirues (fast response)Ĭontact dedicated to Frequent Flyer members (Australia / overseas) Main call center number from overseas: general enquiries contactįlight information contact: arrivals, departures, delays, etc Main call center number from Australia: general enquiries contact
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